Cancellation & Refund Policy

Founding Customer Pilot

The founding customer pilot is a one-time $99 payment for the first 30 days of service. It does not automatically renew into a standard monthly plan.

• A founding pilot payment may be refunded before the customer's first intelligence report is delivered.
• After the first report is delivered, the pilot payment is generally non-refundable because service work has begun and intelligence has been delivered.
• Exceptions may be reviewed on a case-by-case basis.

Ongoing monthly service

Standard monthly plans are billed in advance. Customers may cancel before their next renewal date, and service will generally continue through the end of the already-paid billing period.

PublicVerge does not generally provide prorated refunds for unused time in a paid billing period, except where required by law or where PublicVerge approves an exception.

Billing errors and exceptions

If you believe a payment was made in error, was duplicated, or does not match an approved service arrangement, contact PublicVerge promptly. Refunds, credits, billing adjustments, and unusual exceptions are reviewed before being processed.

How to request a cancellation or refund

Email hello@publicvergeintel.com with your company name and request. We may ask for reasonable information needed to identify the account or transaction.